Last updated: July 18, 2026
This Refund and Return Policy applies to purchases made through Heartland FabCo.
Heartland FabCo is operated by Heartland Variety LLC, an Indiana limited liability company. References to “Heartland FabCo,” “FabCo,” “we,” “us,” or “our” mean Heartland Variety LLC operating through the Heartland FabCo brand.
Questions about returns, refunds, order issues, or damaged items may be sent to:
Heartland FabCo
Indianapolis, Indiana
Email: info@heartlandfabco.com
Because Heartland FabCo sells a mix of physical products, digital products, made-to-order items, and fabrication-related services, return and refund eligibility depends on the type of product or service purchased.
Some standard physical products may be returnable. Other items, including digital products, downloaded files, custom fabricated items, personalized items, made-to-order items, and work based on customer-supplied files, may be final sale unless required by law or unless we determine that an exception is appropriate.
For eligible standard physical products, return requests must be submitted within 14 days after delivery.
To be eligible for return, the item must be:
We reserve the right to reject a return if the item is used, damaged, altered, incomplete, missing parts, not in resaleable condition, or returned without prior approval.
Returns must be approved before being sent back.
To request a return, email:
Include:
If your return is accepted, we will provide instructions on how and where to send the item. Do not send items back without approval. Items returned without authorization may be rejected, returned to sender, or not refunded.
Unless we made an error or determine otherwise, customers are responsible for return shipping costs.
Original shipping charges are non-refundable unless the return is due to our error or unless required by law.
We may provide a return shipping label in certain situations, but we are not obligated to provide one unless we determine that the return is due to our error or another issue we are responsible for.
We recommend using a trackable shipping method. We are not responsible for returns lost or damaged in transit.
The following items are generally not returnable or refundable:
Digital products are generally final sale.
Because digital products may be accessed or downloaded immediately, refunds are not offered for digital products unless required by law or unless we determine that a refund is appropriate due to a technical issue, duplicate purchase, or other exceptional circumstance.
You may contact us if:
We may attempt to resolve the issue by re-sending the file, correcting access, replacing the file, or issuing a refund at our discretion.
Custom fabrication and made-to-order work are final sale once accepted for production.
This includes, without limitation:
Orders may not be eligible for cancellation, refund, or return once production has started, materials have been ordered, files have been prepared, digital work has begun, or the item has been produced.
Cancellation requests should be sent to support@heartlandfabco.com as soon as possible.
We may approve a cancellation if the order has not yet been processed, downloaded, produced, customized, packaged, shipped, or otherwise fulfilled.
We may not be able to cancel an order after:
Approved cancellations may be refunded to the original payment method.
Please inspect your order promptly after delivery.
Contact us as soon as possible, and no later than 7 days after delivery, if an item arrives damaged, defective, or incorrect.
Include:
We will review the issue and determine the appropriate resolution, which may include replacement, repair, store credit, refund, or another reasonable solution.
Do not discard damaged packaging or items until the issue has been reviewed, as the carrier may require photos or inspection.
We are not responsible for defects, fitment issues, performance problems, or production results caused by inaccurate, incomplete, incompatible, unlawful, infringing, or unsuitable customer-supplied files, drawings, measurements, specifications, notes, reference images, or instructions.
This includes situations where:
Refunds are generally not provided for these issues.
We do not guarantee exchanges.
For eligible standard physical products, we may offer an exchange when inventory is available and the item meets the return requirements.
For custom, made-to-order, digital, or customer-file-based work, exchanges are generally not available.
The fastest way to obtain a different eligible item is usually to return the item you have, wait for the return to be accepted, and place a separate order for the new item.
Approved refunds are generally issued to the original payment method within 10 business days after we receive and inspect the returned item or otherwise approve the refund.
Refund timing may vary depending on the payment processor, card issuer, bank, payment method, holidays, or temporary company shut-downs. We do not control how quickly your bank or payment provider posts the refund.
If more than 15 business days have passed since we approved your refund, contact us at:
Approved refunds will generally exclude:
Items marked final sale, clearance, closeout, discontinued, custom, made-to-order, digital, personalized, or non-returnable are not eligible for return or refund unless required by law or unless we determine that an exception is appropriate.
Heartland FabCo currently focuses on U.S. sales and shipping. If we later offer products or shipping to other countries, additional consumer rights, cancellation rights, warranty rules, customs obligations, tax rules, or return requirements may apply.
We may update this policy before offering international sales.
We may update this Refund and Return Policy from time to time. The updated version will be posted on this website with a revised “Last updated” date.
