Last updated: July 18, 2026
This Shipping Policy applies to physical products purchased through Heartland FabCo.
Heartland FabCo is operated by Heartland Variety LLC, an Indiana limited liability company. References to “Heartland FabCo,” “FabCo,” “we,” “us,” or “our” mean Heartland Variety LLC operating through the Heartland FabCo brand.
Questions about shipping, delivery, tracking, damaged packages, or order status may be sent to:
Heartland FabCo
Indianapolis, Indiana
Email: info@heartlandfabco.com
Heartland FabCo currently ships physical products within the contiguous United States.
At this time, we do not generally ship to:
We may update this policy if our shipping area changes.
Digital products do not require physical shipping.
Digital products may include downloadable files, templates, plans, layouts, instructions, or other electronic resources. Delivery details for digital products may vary depending on the product, checkout process, download app, or fulfillment method used.
If you have trouble accessing a digital product after purchase, contact us at:
Order processing time depends on the type of product ordered.
In-stock standard physical products generally ship after order processing is complete. For such products, our goal is to ship the next business day after the order is paid for. When next business day is not feasible, we aim for shipping within 3 business days, except during temporary plant shutdowns, which are announced in advance.
Some products may be made to order, produced in small batches, customized, assembled, printed, cut, engraved, machined, or otherwise prepared after purchase.
Made-to-order processing times vary by product, material availability, production schedule, order volume, and project complexity. Any processing time shown on a product page, quote, order confirmation, or other communication is an estimate unless expressly stated otherwise.
Shipping timelines for custom fabrication, automated quote orders, or manually reviewed quote requests depend on the specific project, materials, production requirements, approval timing, and order volume.
In each case, order turnaround time will be discussed. A quote, order confirmation, or estimated lead time does not guarantee a specific ship date unless we expressly agree to one in writing.
Business days generally mean Monday through Friday, excluding holidays.
Processing times, production times, carrier pickup times, and delivery estimates are based on business days unless otherwise stated.
Temporary Company or Plant Shutdowns are scheduled in advance and notifications are provided on the website. As a family owned and operated business, a Shutdown implies a family vacation or time off for major holidays.
Shipping charges are calculated and shown during checkout when shipping is available for the order.
Shipping costs may vary based on:
Shipping rates are subject to change without notice.
Available shipping methods may vary by product, package size, destination, and carrier availability.
We may use carriers or services such as USPS, UPS, FedEx, or other available shipping providers. We reserve the right to select or change the shipping carrier or service when needed to fulfill an order.
A carrier service shown at checkout does not guarantee delivery by a specific date unless expressly stated by the carrier and applicable to the shipment.
When tracking is available, tracking information may be provided by email or through the customer order status page after the order ships.
Tracking updates are provided by the carrier. We do not control how quickly tracking information appears, updates, or reflects package movement after the package is in the carrier’s possession.
Delivery timelines are estimates only and are not guaranteed.
We are not responsible for shipping or delivery delays caused by:
You are responsible for providing a complete and accurate shipping address at checkout.
We are not responsible for delays, failed deliveries, returned packages, or lost packages caused by incorrect, incomplete, outdated, or undeliverable addresses provided by the customer.
If an order is returned to us because of an address issue, failed delivery attempt, refusal, or other customer-related delivery issue, we may contact you to arrange reshipment. Additional shipping charges will apply.
We do not ship to PO Boxes.
Once an order is transferred to the shipping carrier, the carrier is responsible for delivery.
Subject to applicable law, title and risk of loss generally pass to the customer when the order is transferred to the shipping carrier or otherwise marked delivered by the carrier.
If tracking shows that a package was delivered but you cannot locate it, please check with household members, neighbors, building management, mailrooms, parcel lockers, and the shipping carrier before contacting us. We will not have any information beyond what you are provided by the carrier.
If a package appears to be lost in transit, contact us at:
Include your order number and tracking number, if available.
We may assist with reviewing tracking information or working with the carrier when possible. Resolution may depend on the carrier’s investigation, shipping method, insurance coverage, and the circumstances of the shipment.
We do not guarantee replacement or refund for packages lost due to incorrect addresses, theft after delivery, carrier errors outside our control, or circumstances not caused by Heartland FabCo.
Please inspect your order promptly after delivery.
If your package or item arrives damaged, contact us as soon as possible and no later than 7 days after delivery.
Include:
Do not discard the damaged item or packaging until the issue has been reviewed, as the carrier may require photos, inspection, or additional information.
We will review the issue and determine the appropriate resolution, which may include replacement, repair, store credit, refund, carrier claim support, or another reasonable solution.
If you receive the wrong item or your order is missing an item, contact us as soon as possible and no later than 7 days after delivery.
Include your order number, a description of the issue, and photos of what you received.
We will review the issue and determine the appropriate resolution.
Some orders may ship in multiple packages or separate shipments.
This may happen when an order includes different product types, made-to-order items, digital products, items with different processing times, or products fulfilled through different methods.
You may receive separate tracking numbers for split shipments when tracking is available.
Heartland FabCo does not currently offer public local pickup unless it is expressly offered for a specific order or product. For large items requiring freight transport, customers may elect to pick up the item at our Indianapolis location.
Do not attempt to visit, pick up, return, or drop off items without prior written approval.
Shipping-related returns, refunds, damaged items, incorrect items, and cancellations are also subject to our Refund and Return Policy.
That policy is available at:
We may update this Shipping Policy from time to time. The updated version will be posted on this website with a revised “Last updated” date.
